AI Geeks Limited provides digital software access and automation system packages delivered electronically. Because our products and services are digital in nature, refund eligibility depends on whether access has already been issued and whether services have already been delivered.
If a customer requests a refund before login credentials, system access, setup materials, or substantive services have been provided, the customer may be eligible for a full refund, subject to applicable law.
Once login credentials, system access, setup instructions, or digital materials have been issued, the product or service is considered delivered.
After delivery or activation, any refund will be assessed based on the portion of the product or service already provided.
If onboarding, support, configuration guidance, setup assistance, or other services have already been provided, the value of those services may be taken into account when calculating any applicable refund.
Customers requesting a refund must contact:
The request should include:
Unless different statutory consumer rights apply, customers must submit refund requests within 14 days of the date of purchase.
This period does not limit any mandatory refund, cancellation, or other consumer rights available under applicable law.
For digital products or services where immediate access, activation, download, or performance has begun with the customer’s consent, applicable statutory cancellation rights may be affected as permitted by law.
Where a refund request is accepted before the software licence has been activated, digital access has been provided, or substantive services have commenced, the customer may be eligible for a full refund.
Where software has already been activated, digital access has been provided, onboarding has commenced, configuration work has been performed, or other services have already been supplied, the customer may not be entitled to a full refund unless required by applicable law.
AI Geeks Limited will assess the refund request based on the delivery status and services already provided.
Where a partial refund is considered appropriate, the refund amount will be calculated reasonably and proportionately based on the portion of the purchased product or service that has already been provided.
The calculation may take into account:
The applicable refund amount will therefore reflect the value of the services or digital products already delivered and the portion remaining to be provided.
Nothing in this section limits any mandatory consumer rights available under applicable law.
AI Geeks Limited will normally review a complete refund request and communicate the outcome within 5 business days of receiving all information reasonably required to assess the request.
Once a refund has been approved, AI Geeks Limited will normally submit the refund to the applicable payment provider within 5 business days.
Refunds will normally be returned to the original payment method used for the transaction.
After the refund has been submitted, the time required for the funds to appear in the customer’s account depends on the customer’s bank, card issuer, and payment provider and is outside AI Geeks Limited’s direct control.
Where applicable, the following may be taken into account when assessing a refund after delivery or activation:
Customers are encouraged to contact support@aigeeks.tech before initiating a payment dispute so that AI Geeks Limited can attempt to resolve the issue.
This does not affect any mandatory rights available to the customer through their card issuer or under applicable law.
AI Geeks Limited may investigate refund requests where there is reasonable evidence of fraud, duplicate claims, abuse, or misuse of our products or services.
This does not restrict any mandatory consumer rights.
