AI Geeks Limited is committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use the AI Geeks website, software platform, digital systems, and related services.
The software does not make decisions, perform actions, or operate independently of user input.
For the purposes of applicable data protection legislation, the company responsible for determining how and why personal data is processed through this website and our services is:
AI Geeks Limited
Registered Office:
128 City Road
London
EC1V 2NX
United Kingdom
AI Geeks Limited operates under the AI Geeks brand.
AI Geeks Limited is responsible for managing personal data collected in connection with its website, customer relationships, software services, onboarding processes, and customer-support activities, except where another organisation acts as an independent data controller under applicable law.
We may collect the following information: Full name Email address Phone number Billing details Order information Account data Technical data such as IP address and device type.
Depending on how you interact with us, we may collect the following information:
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy or where required or permitted by applicable law.
We may use personal information to:
Verification information may be collected where reasonably required for security, fraud prevention, account protection, payment processing, compliance, or other legitimate business purposes.
Where verification is required, customers may be asked to provide information necessary to confirm account ownership or identity.
AI Geeks Limited does not currently identify a separate third-party identity-verification or KYC provider in this Privacy Policy. Where a third-party verification or compliance provider is introduced in the future and processes personal data on our behalf, this Privacy Policy may be updated to identify the relevant provider where required by applicable law
AI Geeks Limited uses authorised third-party payment service providers and acquiring partners to facilitate and process customer payments.
Our payment-processing and acquiring infrastructure may include:
PAYSTRAX
When customers make a payment, relevant transaction and payment information may be transmitted directly to PAYSTRAX and other parties participating in the payment-processing chain, including acquiring institutions, card schemes, and card issuers.
These parties may process personal data for purposes including:
AI Geeks Limited does not control all processing independently undertaken by banks, card schemes, payment institutions, card issuers, or other regulated financial institutions.
Customers should also review the applicable privacy information provided by the relevant payment provider where appropriate.
AI Geeks Limited may engage carefully selected third-party providers where necessary to operate our website, provide our services, communicate with customers, process payments, maintain security, and meet legal or compliance obligations.
These providers may process personal data only where reasonably necessary for the relevant service and subject to applicable contractual and legal requirements.
Namecheap provides hosting and/or related website infrastructure services used by AI Geeks Limited.
Depending on the services used, technical information such as IP addresses, device information, access logs, and other information necessary to operate and secure the website may be processed through our hosting and technical infrastructure.
Customers may contact AI Geeks Limited through:
Customer-support communications may contain personal information provided voluntarily by the customer, including name, email address, account information, order information, and details of the customer’s enquiry.
AI Geeks Limited uses this information to respond to enquiries, provide customer support, manage customer relationships, and resolve service-related issues.
AI Geeks Limited does not currently use a separate third-party CRM platform for customer support identified in this Privacy Policy. Where a CRM or customer-support platform is introduced and processes personal data on our behalf, this Privacy Policy may be updated to identify the relevant provider where required.
AI Geeks Limited may use additional technology providers where reasonably necessary for cybersecurity, analytics, software delivery, communications, fraud prevention, account management, and the operation of our digital services.
Where such providers process personal data on behalf of AI Geeks Limited, they will be required to process information in accordance with applicable contractual and legal requirements.
AI Geeks Limited may use third-party processors to provide hosting, payment processing, communications, security, technical infrastructure, and other services.
Third-party processors are granted access to personal data only where reasonably necessary for the relevant service.
Where required by applicable data protection law, AI Geeks Limited maintains appropriate data-processing or processor agreements with relevant service providers governing the processing and protection of personal data.
AI Geeks Limited may provide relevant processor agreements or supporting compliance documentation to authorised parties, including payment providers such as PAYSTRAX, where reasonably requested and legally permissible.
Where UK GDPR or other applicable data-protection legislation applies, AI Geeks Limited may process personal data on one or more of the following legal bases:
The applicable legal basis will depend on the nature and purpose of the processing.
Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected.
This may include retention necessary for:
Where information is no longer required, it will be deleted, anonymised, or otherwise handled in accordance with applicable data-protection requirements.
AI Geeks Limited may use third-party technology, hosting, payment, and other service providers that operate or process information internationally.
As a result, personal data may in certain circumstances be processed outside the customer’s country of residence, including outside the United Kingdom.
Where required by applicable data-protection law, AI Geeks Limited will use appropriate safeguards for international transfers of personal data.
Such safeguards may include adequacy regulations or decisions, appropriate contractual safeguards, or other lawful transfer mechanisms recognised under applicable law.
AI Geeks Limited takes appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
Security measures may include access controls, authentication controls, technical monitoring, secure systems, and appropriate security procedures.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. Customers should take reasonable steps to protect their account credentials and other sensitive information.
The website may use cookies and similar technologies to improve functionality, security, performance, and user experience.
Cookies may also be used for website analytics or other purposes where applicable.
Where required by applicable law, appropriate information and consent mechanisms will be provided for non-essential cookies.
Depending on the applicable law and circumstances, individuals may have rights relating to their personal data, including:
These rights are subject to applicable legal conditions and exceptions.
Individuals may exercise applicable rights by contacting AI Geeks Limited through the contact details provided below.
If you have concerns about how AI Geeks Limited processes your personal data, we encourage you to contact us first so that we can investigate and address your concern.
Where applicable, individuals may also have the right to lodge a complaint with the relevant data-protection supervisory authority.
For individuals in the United Kingdom, the relevant supervisory authority is the Information Commissioner’s Office (ICO).
Our services are not intended to be directed at children where applicable law requires parental or guardian consent.
AI Geeks Limited does not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.
AI Geeks Limited is responsible for the processing of personal data carried out on its behalf in connection with its website and services.
Certain third parties, including payment providers, banks, card schemes, card issuers, and other regulated financial institutions, may process personal information as independent controllers under applicable law.
AI Geeks Limited does not control processing carried out independently by such organisations.
AI Geeks Limited may update this Privacy Policy from time to time to reflect changes to our services, technology, third-party providers, legal requirements, or data-processing practices.
The updated version will be published on this website.
Where appropriate, the effective or updated date will be displayed with the revised Privacy Policy.
For privacy-related enquiries, requests concerning personal data, or questions about this Privacy Policy, contact:
AI Geeks Limited
128 City Road
London
EC1V 2NX
United Kingdom
Email: support@aigeeks.tech
